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Silvernox, a JV between Indian and South Asian tech giants, delivers state-of-the-art Cloud and Co-Location services. With a customer-first approach, we empower businesses to modernize IT, ensure secure cloud management, and optimize performance to meet evolving needs.
At Silvernox, we value your privacy and are committed to safeguarding the information you share with us. This document outlines how we collect, store, and use your information in compliance with applicable laws.
About Silvernox
Silvernox offers a range of cloud platform and infrastructure services, including but not limited to smart dedicated servers, object storage, content delivery network services, and continuous data protection backup solutions (collectively referred to as “Services”). These Services are accessible via our website: https://www.silvernox.com (the “Website”).
This Privacy Policy explains how we handle the Personal Information of users who access our Website or utilize our Services (“you,” “user,” “your”). By using our Services or registering with us, you agree to the terms outlined in this Privacy Policy.
Our Commitment to Your Privacy
We are dedicated to maintaining the privacy and confidentiality of your Personal Information. Our practices for managing your Personal Information are detailed in this Privacy Policy, as well as in any supplementary privacy notices or updates provided at the time of information collection.
We encourage you to read this Privacy Policy carefully to understand how we protect your information and how you can be an active participant in ensuring its privacy. If you have any questions or concerns, please feel free to contact us at sales@silvernox.com.
This Privacy Policy governs the collection, use, and management of Personal Information and other data (collectively referred to as "Information") by Silvernox or its service providers on its behalf. This applies to Information collected for providing Services or enabling access to the Website for the following:
(i) visitors or users of the Website;
(ii) prospective and current customers utilizing the Services;
(iii) service providers and business partners;
(iv) job applicants; and
(v) other third parties Silvernox interacts with.
By sharing your Personal Information (as defined in this Privacy Policy) with Silvernox in the manner described, you:
• Confirm that you are legally authorized to provide the Personal Information under applicable laws.
• Agree to the terms outlined in this Privacy Policy and any supplementary notices published on the Website.
Providing your Personal Information is essential for accessing our Services or Website. If you do not agree with the terms of this Privacy Policy, we request that you refrain from registering, subscribing, creating an account, or engaging with our Services or Website.
a) Personal Information:
This includes contact details of customers and sub-users associated with a Customer Account who access the Services. Such information includes names, company names, job titles, mobile numbers, postal addresses, email addresses, or other communication addresses (“Contact Information”). If you refer someone to our Services, we may also collect their email address to send a referral or promotional code for sign-up.
When you express interest in our Services or sign up, we require that you provide Contact Information (“Required Contact Information”). However, Personal Information does not include aggregated data that cannot identify individuals or information collected by automated means (detailed below).
b) Transactional Information:
This includes data related to the Services you use and your interactions with us, such as through email, the customer portal, or phone.
c) Billing Information:
We collect billing details such as customer name, GSTIN, PAN, address, bank details, TDS certificate, and related information to process payments for the Services. When making a payment, you will be redirected to a third-party payment gateway, which may collect billing details like billing name, address, credit card number, card security code, and expiration date (“Billing Information”). Please note that your Billing Information provided to the third-party payment gateway is governed by the privacy policy and terms of use of that third party.
d) Optional Information:
For business entities, we may collect details such as annual revenue, employee count, industry type, or similar data to better tailor our Services. Providing this information is optional unless agreed upon between us.
e) Information Collected by Automated Means:
We use common information-gathering tools like cookies and web beacons to collect data such as browser type and language, IP address, device ID, operating system type, URL of the site you visited before ours, and activity on the Website (e.g., pages viewed, links clicked, number of visits, access times). Additionally, we may collect data about your use of specific Service features, ad clicks, and participation in surveys.
Although we do not monitor the specific data stored by customers using our Services, we track parameters like file sizes to support features such as bandwidth monitoring and storage usage. Such data is treated as Non-Personal Information and is subject to the Terms and Conditions, Master Services Agreement (MSA), or Non-Disclosure Agreement (NDA) executed with the customer.
f) Sensitive Information:
We do not intentionally collect or process sensitive personal data, such as information about health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive categories. We request that you refrain from providing such information.
• Personal Information: Refers to any data that pertains to a natural person and, either directly or indirectly, when combined with other information available or likely to be available to a corporate entity, can identify that person. This includes details or opinions that reasonably identify you, such as your name, Customer Account details (e.g., username and password), email address, contact number, and full address. Section 3 of this Privacy Policy provides further details on the Personal Information we collect.
• Non-Personal Information: Refers to information related to you that does not personally identify you. This includes data that has been modified through aggregation, anonymization, or de-identification to remove or obscure any Personal Information.
a) Information You Provide Directly:
You may share Personal Information with us or our service providers when you:
• Access the Website.
• Request, purchase, or use the Services.
• Communicate with Silvernox through phone calls, chats, emails, web forms, social media, or other communication channels.
• Subscribe to Silvernox marketing materials.
• Apply for a job at Silvernox.
• Provide services to Silvernox.
b) Information Collected Automatically:
We may automatically collect information about you when you:
• Visit the Website.
• View a Silvernox advertisement on third-party websites.
• Interact with Silvernox marketing emails using cookies, web beacons, or similar technologies.
c) Email Communication Tracking:
Our marketing emails include pixel tags and cookies to monitor interactions, such as email openings or clicks on embedded links. When a URL in the email is clicked, it passes through a web server before directing you to the intended page on the Website. These tools help us assess interest in specific topics and enhance the effectiveness of our communications.
d) Information from Other Sources:
We may receive information about you from third parties, including:
• Business partners, service providers, and subcontractors.
• Advertising networks and analytics providers.
• Search information providers, credit reference agencies, and fraud protection services.
• Channel partners and resellers.
e) Social Media Platforms:
When you interact with us on platforms like Facebook®, Twitter®, or LinkedIn®, we may receive information stored or processed by these platforms. Social media features (e.g., the Facebook "Like" button) or widgets (e.g., the “Share This” button) on the Website may collect your IP address and details of the pages you visit. The privacy practices of these platforms govern the collection and disclosure of your information when you use such features.
f) Public Forums, Blogs, and Customer Reference Programs:
The Website may include bulletin boards, blogs, or forums that are publicly accessible. Any Personal Information you share on these platforms may be viewed, collected, or used by others, and could result in unsolicited messages. Silvernox disclaims responsibility for Personal Information shared on public forums. Additionally, we may publish customer testimonials or lists on the Website, which may include Personal Information like names, company names, and job titles.
g) Co-branded Services:
Some Services provided by Silvernox may be co-branded and offered in partnership with another company. When using co-branded services or websites, both Silvernox and the partner company may collect your Personal Information. The privacy policy displayed on the co-branded site determines how your Personal Information is handled.
h) Third-Party Vendors:
To deliver the Services and enhance the Website, Silvernox may engage third-party vendors. These vendors may collect your Personal Information while providing services to Silvernox.
We use your information to provide the Services you have requested, as detailed below:
a) To Contact You:
We use your contact information to communicate with you for various purposes, such as:
• Discussing your orders or the Services you use.
• Conducting surveys.
• Sending announcements about the Services.
• Informing you about upcoming events.
• Managing surveys, sweepstakes, contests, or promotional activities sponsored by us or our business partners.
b) For Marketing Purposes:
Your contact information helps us recommend products and services, send newsletters, announcements, special offers, or inform you about events. You can opt out of receiving marketing communications as explained in Section 7, and this will not affect your ability to use our Services.
c) To Provide the Services:
We use required contact, transactional, and billing information to:
• Process orders and payments.
• Deliver the Services.
• Provide access to secure areas of our website.
• Create and manage your account.
d) To Measure Interest in the Website and Advertisements:
We use automated data collection to:
• Gauge interest in the Website and our advertisements.
• Improve web pages and marketing plans.
• Customize content and suggest relevant products or services.
• Personalize ads based on your browsing history.
• Continuously improve our Services and offerings.
e) To Enable Third Parties to Provide Services:
We may share your required contact information with third parties to perform technical, logistical, or other functions on our behalf. This sharing of your information will comply with the terms outlined in Section 6 below. Additionally, we work with third-party providers to generate reports on website usage and browsing patterns. These providers track and analyze visitor behavior on the Website to help us improve our services and offerings.
f) We may also use your personal information as outlined in our Terms, Master Services Agreement (MSA), or Non-Disclosure Agreement (NDA), as applicable, as well as in the Company Policies defined within these agreements.
Any personal information you provide when signing up for our services may be utilized in accordance with these documents and this Privacy Policy. To support the purposes outlined above, the information collected by us or our service providers—whether through the Website, Silvernox email communications, or other channels—may be combined with or supplemented by additional information obtained from you or other sources, including our service providers or business partners.
g) To Protect Our Business:
We use collected information to detect and prevent fraud or abuse of the Website and Services, as well as to safeguard our business from fraudulent transactions.
h) To Manage Business Operations:
We utilize your information to:
• Administer and manage our daily business activities.
• Train employees.
• Promote compliance with Terms/MSA/NDA (as applicable) and the Company Policies.
• Facilitate job applications.
• Conduct research and development to improve our Services.
• Fulfill other purposes disclosed to you and to which you consent.
• Comply with applicable legal requirements.
i) Other Uses:
If you purchase Services via online tools, we use the information provided during sign-up to establish your account. Information submitted through online chats, emails, or web forms is archived and linked to your web activity. Telephone calls or web conferences may be recorded for training purposes, and any information shared via these channels may be entered into our systems for the purposes outlined in this section.
Unless specifically outlined in this Privacy Policy, the applicable Terms/MSA/NDA, or Company Policies, the Personal Information we collect is strictly for internal use. We do not disclose this information to external parties without your consent. If it becomes necessary to share your Personal Information with third parties, such disclosure will be limited to what is reasonably required to provide the Services or enhance the customer experience. Additionally, we may disclose your Personal Information as required or permitted by applicable law, in accordance with the applicable Terms/MSA/NDA, and as described below.
Please note that the parties to whom we disclose your Personal Information may be based in countries with different privacy laws than those in your jurisdiction. Your Personal Information will only be transferred to third parties in compliance with applicable law and in countries where Silvernox operates, as explained in this section.
a) Disclosure to Service Providers and Business Partners:
We may share your Personal Information with third-party service providers and channel partners as necessary to deliver our Services. These third parties may be located in countries different from yours, which could involve transferring your Personal Information internationally. We require these service providers and partners to maintain the confidentiality of any information shared with them and to use it solely for fulfilling their contractual obligations with us. These third parties are also expected to implement privacy and security measures aligned with Silvernox’s standards. We limit the information shared to what is essential for the specific purpose for which they were engaged. However, any data you choose to provide to these third parties directly will be governed by their own privacy policies and practices.
b) Disclosure to Authorities and for Compliance:
If you violate the Terms/MSA/NDA or Company Policies, or if required by law, we may share your Personal Information with relevant government authorities. Additionally, we may disclose your data to comply with legal obligations, protect the rights, safety, or property of Silvernox and others, prevent fraud or other malicious activities, or support audits, compliance, and governance. In the case of a reorganization, merger, sale, joint venture, or transfer of business assets, your information may also be shared with involved third parties, including in bankruptcy or similar proceedings.
c) Disclosure with Consent:
With your express consent, we may share your Personal Information for purposes we disclose at the time of collection or as otherwise allowed by law. This may involve the transfer of your Personal Information across country borders. Non-personal information, such as anonymized or aggregated data, may be shared without restriction. For instance, we may provide advertisers or other third parties with statistical reports about user activity.
d) Disclosure to Referrers:
If you sign up for our Services through a referral, we may inform your referrer that you used their referral to sign up for our Services.
a) Communication Preferences and Opt-Outs:
To stop receiving marketing emails from us, click the “unsubscribe” link included at the bottom of the email or follow the instructions provided in the communication. Note that this may not unsubscribe you from all other communications. For a complete opt-out, please contact us using the details provided below. Service-related messages cannot be unsubscribed from. In line with industry standards and applicable laws, we may retain your Personal Information for a reasonable period for internal record-keeping purposes.
b) Advertising and Tracking Technologies:
If you want to opt out of interest-based advertising or other tracking methods, please note that opting out will not stop advertisements from appearing but will ensure they are no longer tailored to your interests.
c) Access and Correction:
7.c.1. In accordance with applicable laws, you can request to know what Personal Information we hold about you by contacting us using the details provided below. We will provide this information within a reasonable timeframe as required by law, though some requests may incur a reasonable fee.
7.c.2. If you wish to correct, update, or revoke consent related to the information we hold about you, follow these steps:
(a) If you are an existing customer, log in to the relevant Silvernox control panel and submit a support ticket.
(b) If you are a website visitor, prospective customer, job applicant, service provider, or business partner, email us at sales@silvernox.com or write to the address provided in Section 14 of this Privacy Policy.
d) Data Retention:
We retain certain information, including personal and financial details provided during account creation, service usage logs, billing and transaction records (including IP addresses and timestamps), to comply with legal, tax, or accounting obligations and for legitimate business purposes. While you can view, update, or delete some of your account details through Silvernox MyAccount, we may retain a copy of prior versions for our records. Information provided to us may also be archived or stored periodically as part of regular backup processes for disaster recovery purposes.
e) Choosing Not to Provide Information:
You may choose not to provide certain information when using our Website or Services. However, this may limit your ability to fully utilize available features and could prevent us from delivering certain Services to you.
a) Our Security Measures:
We are committed to following industry best practices to prevent the loss, misuse, alteration, unauthorized access, or unlawful processing of the information we collect, as outlined in Section 3 of this Privacy Policy. Specifically, we:
(a) Use encryption technology when necessary.
(b) Implement network access control technologies to limit access to the systems where Silvernox stores collected Information.
(c) Continuously monitor for potential vulnerabilities and security threats to Silvernox's servers.
While we take these precautions, we cannot guarantee that our technical, physical, and organizational measures will prevent all security risks. Additionally, we cannot ensure that your Information will never be accessed, used, altered, or destroyed improperly. If we discover a material security breach leading to unauthorized disclosure of your Personal Information, we will notify you.
b) Your Role in Maintaining Security:
To help protect the information you provide to Silvernox or store on Silvernox's hosted systems, please follow these guidelines:
(a) Keep your passwords confidential.
(b) As an existing customer, ensure that unauthorized individuals do not access your passwords or account details. Notify us immediately if you need to deactivate your login or change your password. Also, take appropriate security measures for the data you store on the hosted system.
(c) Be aware that any content you upload to public online tools like forums, community sites, or social networking platforms will be visible to others. If you don’t want your content to be seen publicly, please refrain from posting it.
The Personal Information we collect is relevant to the purposes for which it is intended. Silvernox takes reasonable measures to ensure that this data is reliable, accurate, complete, and up-to-date for its intended use.
We will retain your Information for as long as reasonably necessary to provide the Services or fulfill the purpose for which it was originally collected, as outlined in this Privacy Policy.
As mentioned in Section 7 above, you have the right to access, correct, and request the deletion of your Personal Information in accordance with applicable laws. You may also have the right to object to certain data processing activities or withdraw consent previously granted, as permitted by law. To exercise these rights, please log in to the relevant Silvernox control panel and submit a customer support ticket, or contact us using the details below. When we receive your request, we may provide you with information on:
• Any information or documents you or your legal representative will need to provide,
• The timeframes within which we will respond to your request,
• Any forms or templates available for submitting the request, and
• How we will deliver your Information to you (typically in the form of copies of documents or data messages). Please note that some requests may be subject to a reasonable fee.
If you wish to cancel your Customer Account or stop receiving our Services, please log in to the Silvernox control panel and submit a request. In response, we will cancel or remove your Information, but may retain and use copies of it as necessary to comply with legal obligations, resolve disputes, or enforce agreements. If you do not have a Customer Account, you can send a request via email to sales@silvernox.com or by writing to us at the address provided in Section 14 of this Privacy Policy.
The Website and Services are not intended for individuals under the age of eighteen (18) or minors as defined by local laws or regulations. We do not intentionally collect or store information from these individuals. If you believe that we have collected Personal Information from someone under 18 or a minor as defined in your country, please contact us using the methods outlined in Section 14 of this Privacy Policy. We will take appropriate action to investigate and, if necessary, remove that information.
Silvernox uses a self-assessment approach to ensure compliance with its Privacy Policy. We regularly verify that the Privacy Policy is accurate, comprehensive, prominently displayed, fully implemented, and in line with applicable laws and regulations. This self-assessment is conducted annually to ensure all relevant privacy practices are followed. Employee training is in place, and internal procedures are set up for periodic reviews of compliance.
If you believe you have provided your Personal Information to someone who hosts it with us, this section applies to you. Our customers use the Services to host, transmit, or process data on our hosted systems, which may include your Personal Information ("Customer Data"). In these cases, our customers determine the purpose for which the Customer Data is collected and processed. Silvernox will not review, share, distribute, or reference such Customer Data except as outlined in the Terms/MSA/NDA or as required by law. Refer to the applicable Terms/MSA/NDA for details on how we handle your Customer Data.
This Privacy Policy does not alter any specific terms or conditions related to the Services. Our customers are responsible for the Personal Information they collect and process and for ensuring compliance with applicable data protection laws. They are also responsible for securing and maintaining the confidentiality of their accounts, as well as encrypting any Personal Information stored or transmitted through our hosted systems.
For information on how Customer Data is used and protected, as well as how to access or correct it, please refer to the Privacy Policy of the relevant customer to whom you submitted your Personal Information.
This Privacy Policy only covers the use and disclosure of Personal Information collected through the Website and Services. During our interactions with you, we may provide links to third-party websites for your convenience.
These sites may have different privacy practices that are not controlled by us and are not covered by this Privacy Policy. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your Personal Information to them.
If you have any questions, concerns, or complaints about this Privacy Policy or our information collection practices, please contact our grievance officer using the details below:
Email: sales@silvernox.com
We will investigate the matter and are committed to resolving any privacy concerns you may have.
Silvernox is dedicated to addressing complaints related to your privacy and the collection or use of your Personal Information in accordance with this Privacy Policy and applicable Indian laws.
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